You will be soon able to purchase a gift card.We will inform you accordingly. Online Gift Cards will be sent by Email. If your order contains merchandise and gift cards, E-gift cards will sent by email immediately and received within minutes.

We accept payment with Visa, MasterCard, and American Express, Mada, Tamara, and Apple Pay.

1. The price for each product ordered is the price displayed on the website.
2. Deliveries are made from Saturday to Thursday (except holidays).
3. Applicable sales taxes are included in the prices.
4. The shipping and transportation costs are not included in the price.
5. oxxo reserves the right to modify at any time, without notice, the prices of the products shown on the website.
6. All prices are in Saudi Riyals (SAR).
7. Product prices advertised on the website may differ from the prices in Stores of Oxxo locations.
8. In the event of an error following an online order, you will be contacted by email or phone and an adjustment will be made, if applicable. For example, if a product is not available, there is an error in the collection of taxes, or a product is recalled.
9. E-gift cards will sent by email immediately and received within minutes. E-gift cards are not rechargeable.

All shipping fees are in Saudi Riyals. Additional fees may apply and delivery standards may vary for remote areas.

DELIVERY FEES

• Standard SAR 25 :2-5 business days
• *Free standard shipping on all orders of SAR 250 or more.

Processing delay may vary in peak periods.All shipping fees are in Saudi Riyals. For delivery, some exceptions may apply.

Oxxo reserves the right to modify shipping fees at any time without notice. 

● The purchased items will be shipped as soon as possible once the order is processed. Processing and delivery times may vary according to the shipping address and product availability. The estimated delivery dates are calculated from the moment the products leave Oxxo warehouse. 

● Delivery of products is subject to the rules and regulations of the shipping company and those related to signature attesting to the receipt of the goods.

It depends on where you are. Orders processed here will take 1-5 business days to arrive. Delivery details will be provided in your confirmation email.

Once your package is shipped, you will receive an email with your tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please call us at 920006333 or email at support@oxxoshop.sa

Oxxo Orders generally deliver the orderson the same day within Riyadh and between 1-5 working days out side Riyadh from time of ordering (this may take a bit longer during sale periods, and special occasions) unless otherwise stated on the Site. Estimated delivery times are to be used as a guide only.

No, We ship only in Saudi Arabia. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Taxes are included in displed prices.

We are sorry, but we do not currently ship outside Saudi Arabia.

We are sorry, but we do not currently offer multiple shipments.

We provide standard shipping to all cities in Saudi Arabia through locally operating courier companies:

• Aramex
• JTExpress
• Labaih
• LastStep
• SLS

1. Refunds will be made according to the payment method used for the purchase (online). 

2. Promotional Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and other items included in the promotion will be recalculated based on the new terms of sale.

3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached. Excluding unreturnable products (Panties, Bras, Lingerie, and Swimwear). 

4. If you return non-returnable item or wrong items the package will be declined and you will be charged SAR 25 shipping fees and the item will be sent back to your address.

5. A gift card cannot be purchased with another gift card. A gift card cannot be refunded nor replaced if lost or stolen.

Returns are only processed through return center here

Please note that shipping and handling charges will not be refunded unless the merchandise is returned because it is defective, or OXXOis at fault. In this case, the goods must be returned only by mail. Please contact our customer service using live chat or email support.sa@oxxoshop.com

• Returnable Products purchased online are eligible for return in-store upon presenting the order invoice at the counter. For payments made through Tamara, the refund will be provided in cash.

1. Shipping and handling charges will not be refunded.
2. Failure to present the original payment card will result in a refund using a OXXO gift card.
3. All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed and the original price tags must still be attached.
4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear
5. Click here  to find a store in your area
6. Do you have further questions? Contact our customer service by email  support.sa@oxxoshop.com

1. For hygienic reasons, it is not possible for us to refund or exchange panties, bras, shapewear, swimwear, and accessories.

2. All merchandise eligible for return must be intact, not washed or worn and original price tags must still be attached.

3. Promotions Items: The return of items purchased during a promotion may void the conditions relating to this offer. In this case, the value of the returned item and the other items included in the promotion will be recalculated according to the new conditions of sale.

4. Sales are final for Panties, Bras Lingerie, Accessories and Swimwear.

5. A gift card cannot be refunded or replaced if lost or stolen.

once Oxxo has received your return and it complies with our Returns Policy, we will refund you the money back as per your payment method, if you have paid using COD you have to fill out the COD refund form. The money will be refunded back to your bank account, this may take up to 14 days to appear on your statement depending on your bank or payment provider. 

You will be refunded the full value of your purchase minus the shipping costs as well, clearance and handling fees which are non- refundable since they are paid to third parties.

Exchanges and Refunds:

- No changes, returns or withdrawal of products that are incomplete, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used. They will be returned to the customer as soon as possible.

- All products that are to be exchanged or returned must be properly packaged and with labels.

- Exchanges are only possible in our Stores and not through courses